Didn't get the verification email or code?
Sign-up and password-reset messages usually arrive within a minute. If yours hasn't, work through the checks below — most cases are spam filtering or a strict corporate mailbox.
Check in this order
Look in spam and promotions
Search your mailbox for "GenDocX" or "[email protected]". A provider filter is the most common reason a first email goes missing.
Verify the address
A typo sends the message somewhere else. Check the exact spelling, including the domain.
Allow the sender
In a corporate or school mailbox, add [email protected] to your safe-senders list, or ask IT whether external mail is quarantined.
Wait, then resend once
Delivery can take a minute or two. Resend once from the same page and check again; clicking repeatedly can invalidate the earlier message.
Try another mailbox
If your main mailbox is filtered, try a Gmail or Outlook address to confirm the rest of the flow works.
The link doesn't open or has expired
Verification links are time-limited. If the link has expired, request a new message and open only the newest one.
Opening the link inside WeChat's built-in browser can fail. Copy it into Safari or Chrome instead. Corporate networks may also block the redirect — try a different network.
Still nothing?
Email [email protected]. Include the address you signed up with, the time you tried (with time zone), your email provider, and a screenshot if possible. You do not need to sign in to contact us.