Billing and Pro
What Pro includes, how subscription billing works, and what to do about a charge, invoice, or failed payment. Prices and current offers are shown on the pricing page.
What Pro includes
Unlimited documents
No monthly document cap while the subscription is active.
Priority processing
Your tasks move ahead of free-tier work when the queue is busy.
Advanced templates and styles
Access to the template and style collections included with Pro.
Priority support
Support requests from Pro accounts are handled first on business days.
How billing works
Pro is a monthly subscription. The checkout page shows the amount, currency, and billing period before you confirm; the pricing page is the reference for what the plan includes. During the public beta Pro is free; monthly billing at the price shown on the pricing page starts after launch.
The plan and Pro badge are tied to the email you sign in with. If you change email addresses, contact support so the subscription follows the right account.
Manage or cancel
Check the current plan
Open the pricing page while signed in to see your plan; the Pro badge next to your avatar confirms it is active.
Cancel or change
Email [email protected] from the account address. State whether you want to cancel at the end of the period or change plan.
Keep the receipt
Wait for the confirmation before deleting the account — an active subscription needs a billing account to cancel against.
Charges, invoices, and payment methods
Pro can be paid by Alipay, WeChat Pay, credit or debit card, or PayPal where available at checkout. Only the methods shown during checkout can be used for that purchase.
For an invoice, or a charge you don't recognise, email [email protected] with the account email, charge date and amount, payment method, and transaction ID. Do not send a full card number, password, or verification code.