Can't sign in to your account
Most sign-in failures are one of four things: the password, an unverified email, an expired link, or browser and network filtering. Work out which applies before resetting anything.
Common causes
Password is incorrect
Caps Lock, keyboard layout, and a password manager autofilling an old password are frequent causes. Type it manually to test.
Email not verified
If you never opened the confirmation message, the account exists but sign-in is blocked. Follow the verification-email guide first.
Reset link expired
Password-reset links are time-limited. Request a fresh one and open only the newest message.
Browser or network
Cookies blocked by a privacy extension, or an office proxy that blocks the auth domain, can make a correct password fail.
What to try
Reset the password
Enter your email on the sign-in page and choose Forgot password. Open the newest link and set a new password.
Confirm the email first
Search for the sign-up confirmation message and open its link, then return to the sign-in page.
Clear the site's state
Try a private window or clear cookies for gendocx.com. If sign-in works there, a stale session or an extension is the cause.
Change network
Turn off VPNs or proxies, or try another network. Some corporate gateways block third-party auth requests.
Contact support
If none of the above works, email [email protected] with the account email, the time you tried (with time zone), browser and device, the exact error text, and whether you use a VPN or corporate network. You can write to us without signing in.